Return Policy

RETURN POLICY

Note: 
Please contact customer service , if you have any problem about your order.

• Keep in mind that orders must arrive between 15-20 business days, depending on the location.

• Climate and customs issues, international holidays and other relative situations may delay the delivery of your package. 

• If you have provided your address incorrectly, please contact our customer support immediately within 12 hours.

Returns
Our policy lasts 30 days. If 30 days have gone by since you have accept the package, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

EXCHANGE POLICY

If you need to exchange it for the same item, send us an email at support@hairbu.com

REFUND POLICY

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hairbu.com.